- Our training has been proven to make a dramatic difference in our clients sales and
customer retention numbers.
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- We provide customized, content-rich, hands-on, skills-based training on a variety of
sales, customer service, and communications topics. We offer basic programs for the new
sales staff, refresher courses for veteran sales professionals, and advanced programs that
concentrate on specific areas of sales specialization in great detail. Our advanced
program modules include such topics as Prospecting,
Overcoming Objections, Time Management, and Closing The Sale.
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- All training programs can be provided as a stand-alone session, or in conjunction with
coaching or consulting. One popular method, for example, is a two-day involvement. Each
day consisting of a half-day of training, followed by a half day of one-on-one consulting
with the participants.
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- Training can be completed at one time, or spread out over a period of weeks or months.
Michael Mattie has developed a powerful training system that incorporates a unique system
of follow up that consistently produces top results.
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- The following programs come with Michael's promise to electrify, entertain, and educate
any audience. Choose from the presentations listed below, or request the topic you desire.
- Relationship Selling 2004 - Your customers have
changed….have you? Many sales techniques that worked well in the past are simply not
as effective in today’s fast paced, sophisticated business-to-business environment.
This cutting edge sales training program focuses on the important elements of selling in
today’s marketplace. It’s not just the quality of your product or service, or
the price that closes the sale. Your sales people’s ability to connect one-on-one
with the customer will be the key-determining factor. Relationship Selling 2000 teaches
participants a process that will boost sales, while improving customer relations and
increasing customer retention.
- Secrets Of Successful Telephone Selling - There are few
business skills more critical to sales success than the ability to communicate effectively
on the phone. Like it or not, your customers and prospects make judgments about your
competence based on how you present yourself over the phone. Secrets Of Successful
Telephone Selling presents a step-by-step program that will have a dramatic affect on your
organization’s sales. You will learn Surgical Telephone Techniques that will
allow you to harness the most potent and powerful, yet most poorly used sales tool in your
arsenal.
- Network Like The Pro's - In this cutting edge program
on networking Michael shares the same sales strategies that he used to achieve 115% of his
annual goal, at one major financial institution, before the first quarter had even ended!
You will learn networking strategies utilized by top sales professionals. Strategies
that can lead to a continuous source of quality referrals and sales leads. Techniques that
will lead to exponential sales growth!
- The Challenge - Living Life On Purpose - Do you ever feel
overwhelmed by the endless demands of your personal and professional life? Do you ever
find yourself worried about the direction your life is taking? This is a motivational
“how to” program for any organization wanting to improve employee productivity,
motivation, and morale. It is also a program for everyone who wants to achieve greater
happiness and success in life. One HR Professional called The Challenge, "A
benefit program for the mind!"
- Customer Service – How To Create A Customer For Life
– You don’t get a second chance to be your customer’s first choice. In
reality, today a company’s only sustainable competitive advantage is in the
relationships they build with their customers. We will teach your people how to retain a
larger percentage of your company’s client base each year. We will show them how to
create a source of new business referrals and testimonials from your clients. They will
learn how to effectively handle customer problems and deal with difficult people. Never
assume your customers are happy. Learn how to gage and react to their needs.
- Presentation Skills Training – Speak Like A Pro! -
Good presenters hold the audience’s attention. Great presenters inspire the
audience to act. Act now and you can learn how to become a great presenter. Does your
job require that you address groups of people from time to time? Are you a senior level
executive who would like to improve your ability to speak before large groups or in front
of a camera? Are you a manager who sometimes speaks at a company or department meeting,
where you need to communicate effectively and motivate your audience to action? We
live in a highly visual age, and those who can master the ability to become polished
speakers command attention. You don’t get a second chance to make a great impression!
Would you like to learn how to speak like a pro? Would you be interested in learning
from a successful Professional Speaker? Your instructor for this course is none other
than Michael Mattie, a member of the National Speakers Association, the premier
professional organization for top speakers across the globe.
- Conflict Management - What is your company's strategy for
managing conflict? Every organization needs a conflict management strategy. Is your
organization trained in the skills of conflict management? It has been shown that
employees who are schooled on the dynamics of conflict management and anger management are
more productive, happier and able to work out their problems in a win/win way. Our seminar
on Conflict Management will improve your people’s ability to deal effectively with
conflict in the workplace. Participants in this course will learn how to better understand
and deal with conflict. Utilizing proven strategies and techniques, they will be better
able to anticipate and handle conflict in a positive manner.
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